Refund Policy

Last updated: August 2026

We want you to be happy with your ValBooksStore order. This policy explains when a refund applies and how it's processed.

1. When you're eligible for a refund

You may request a refund or replacement if:

• Your order arrives damaged or defective
• You received the wrong book(s), edition, or language
• Your order does not arrive within a reasonable timeframe and is confirmed lost by our courier partner

2. How to request a refund

Please email us at valbooksstore@gmail.com within 7 days of delivery, with your order ID and a photo of the issue (for damaged or incorrect items). We'll review your request and get back to you within 2–3 business days.

3. What's not covered

• Change of mind after an order has been dispatched (see our Cancellation Policy for cancelling before dispatch)
• Minor variations in print/cover finish between batches, which do not affect readability
• Requests made more than 7 days after delivery

4. How refunds are processed

Approved refunds are issued to your original payment method via Razorpay. Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.

5. Replacements

For damaged or incorrect items, we're happy to offer a free replacement instead of a refund, where available.

6. Contact us

Questions about a refund? Reach out to valbooksstore@gmail.com and we'll help sort it out.